Traveler communication
Keep every traveler in the loop
From booking confirmation to the journey home, give travelers the information they need under your brand. Bring conversations, scheduled messages, and booking notifications together in Tourseta.
Supporting tour operators who keep travelers informed every step of the way
Traveler inbox
The conversation, with the context close by
Manage direct messages and chats in one inbox, with booking information available when you need it. Help your team understand the question and pick up the conversation without piecing together the trip details.
- Manage traveler messages and chats from one place.
- Refer to booking context as you respond.
- Keep conversations connected to the trip.
Scheduled messages
A little preparation goes a long way
Plan your communications ahead of time, so keeping travelers informed becomes part of preparing the trip. Schedule practical information, departure updates, and follow-ups instead of remembering every send.
- Prepare pre-trip information in advance.
- Schedule departure updates and useful reminders.
- Follow up after travelers return home.
Automatic notifications
Keep the essentials moving automatically
Booking confirmations, payment reminders, and other transactional messages help customers know where things stand. Let Tourseta handle routine notifications while your team focuses on the conversations that need a personal response.
- Send automatic booking confirmations and transactional emails.
- Remind customers about upcoming payments.
- Keep customers informed as their booking progresses.
Mobile notifications
Bring their attention to what matters
Send push notifications through your branded mobile app to keep bookers informed while they're on the go. Give them a prompt to return to the app, where their itinerary and travel documents are close at hand.
- Send push notifications through your own app.
- Reach bookers before and during their trip.
- Keep the mobile experience connected to your brand.
Your brand throughout
Every message feels like it comes from you
Your travelers chose your business. Keep that relationship consistent across booking emails, direct messages, chats, reminders, and app notifications.
Tourseta's white-label communication tools carry your branding through the journey. Our team helps you configure the experience, so your communications feel like part of the service you provide.
A few things worth knowing
Can we manage traveler conversations inside Tourseta?
Yes. Your team can manage direct messages and chats in the inbox, with booking context available to support the conversation.
What's the difference between scheduled and automatic messages?
Scheduled messages are communications you prepare to send at a chosen time. Automatic notifications respond to supported booking or payment events, such as confirmations and payment reminders.
Can communications use our branding?
Yes. White-labeling applies across traveler emails, chats, and notifications, keeping the experience consistent with your business.
Do push notifications require the mobile app?
Yes. Push notifications reach bookers using your branded app who have enabled notifications. Email and inbox communication remain part of the wider communication workflow.
Make keeping in touch part of the trip
See how Tourseta connects your traveler conversations, updates, and notifications.