Customer portal
Their trip. Your brand. All in one place.
Give travelers a branded portal to manage their booking, update their details and get ready for their trip. Help them find what they need without contacting your team, and give them more ways to personalize their experience after booking.
Supporting tour operators who look after travelers beyond the booking
Let travelers take care of the details.
Passport information. Dietary requirements. An emergency contact. Give customers a clear place to provide the information you need and keep it up to date as departure approaches. Their details stay connected to the booking, so your team can spend less time collecting answers and more time preparing the trip.
- Collect traveler information through your configured forms.
- Let customers review and update their details.
- Keep trip-specific requirements connected to each booking.
A clear balance. An easy next payment.
“When is my next payment?” shouldn’t need an email. Let travelers check their payment schedule, see what they’ve paid and settle outstanding balances through the portal.
Explore payments
Increase booking value. Make their trip even better.
Let travelers add airport transfers, excursions and other extras through their portal after booking. Give them more ways to personalize their trip while generating additional revenue with less manual work for your team.
- Make available extras easy to discover after booking.
- Let customers purchase additions without an email exchange.
- Keep purchased extras connected to the booking your team is preparing.
Keep them informed. Help them feel prepared.
Give travelers a place to return to for their itinerary, travel documents and important trip updates. From a meeting point to instructions for arrival, keep practical information easy to find. Whether they’re joining a group departure or preparing for a private journey, help them arrive knowing what to expect.
- Access the trip itinerary and relevant documents.
- Find important updates and preparation information.
- Check booking details without searching through email threads.
Your brand, beyond the booking.
Keep the experience consistent with the company your customers chose. Your branded portal becomes a familiar place to manage their trip, from the first payment to the final preparations. Pair it with your own branded mobile app, giving travelers easy access to itineraries, documents and trip information while they’re away.
Explore the mobile appFrequently asked questions
Can the portal use our branding?
Yes. Your portal reflects your brand, giving customers a consistent experience as they move from booking to preparing for their trip.
Can travelers update their own information?
Yes. Customers can provide and update traveler information through the portal using the forms and fields you configure. Those details stay connected to their booking.
Can customers buy extras after booking?
Yes. Make relevant extras available through the portal so customers can add to their trip after booking. Their purchases stay connected to the booking for your team to manage.
Can customers see and manage their payments?
Yes. Customers can view their payment schedule, check outstanding amounts and make payments online.
Does it work for scheduled tours and tailor-made trips?
Yes. The portal gives customers access to the information and options relevant to their booking, whether they’re joining a scheduled departure or traveling on a tailor-made itinerary.
Fewer routine questions. More time for personal service.
Give travelers the freedom to manage the everyday details, and your team more time for the moments that need a personal touch.