CRM & traveler profiles
Know the traveler behind every booking.
Bring traveler details, preferences and booking history together. Whether they join a scheduled departure or plan a tailor-made trip, give your team the context to look after them from the start.
Supporting tour operators who know their travelers by name
Turn traveler data into repeat business.
Travelers say personalization influences booking decisions
Travel agency revenue coming from repeat clients
More expensive to acquire a new customer than retain one
Every traveler has a story. Keep it together.
The trips they’ve taken. The departure they’re joining next. The preferences that make their experience more personal. Keep that information connected to their profile, so your team can pick up with context.
- Keep contact details, traveler information and booking history together.
- See past and upcoming bookings associated with each customer.
- Give your team a shared view of the people joining your tours.
Collect the details your trips depend on.
Passport details for an overseas adventure. Dietary requirements for a group dinner. An emergency contact before departure. Collect the information you need through custom fields connected to your traveler profiles and bookings. Keep contact details on the traveler profile and flight details against the relevant trip.
- Choose which traveler details to collect for your tours.
- Keep reusable customer information on their profile.
- Collect trip-specific information against the relevant booking.
Make the next booking feel familiar.
When a customer comes back for another trip, you already know something about them. Keep their history close and prefill saved customer details to make booking again easier.
- Reuse saved customer information across bookings.
- Reduce repeated data entry for returning customers.
- Help your team understand their previous experience with you.
Keep new enquiries moving, too.
Some travelers book a departure straight away. Others need help choosing a tour or shaping a private trip. Keep their requirements, quotes and follow-up tasks connected while the plans come together.
- Capture trip requirements and business-specific details.
- Connect multiple quotes to the same lead.
- Assign follow-up tasks to the right colleague.
- Take an agreed quote through to booking and payment.
I wish we’d found Tourseta earlier. Our customers get a more polished experience, and we can keep their information organized in one place.
Frequently asked questions
Is the CRM useful for scheduled group tours?
Yes. CRM supports the relationship beyond the initial enquiry. For scheduled tours, customer profiles bring traveler details and booking history together, helping your team prepare for departures and recognize returning guests.
Can we collect information specific to our tours?
Yes. Use custom fields to collect the information your business needs. Keep reusable details on the customer profile and collect information relevant to an individual trip at booking level.
Do returning customers need to enter their details again?
Saved customer details can prefill relevant fields on future bookings, reducing repeated data entry. Information specific to the new trip can still be collected separately.
Can we manage enquiries and quotes as well?
Yes. Keep traveler requirements on a lead, connect multiple quotes and assign follow-up tasks. When the traveler is ready, take the agreed quote through booking and payment.
Get to know your travelers. Trip after trip.
See how Tourseta connects your customer relationships with the tours you run.